Refunds & Returns
Unfortunately, due to the nature of the products we sell, we are unable to accept returns in most cases. If your order arrives damaged, we will be happy to exchange it for a new copy. If the puzzle you ordered is missing a piece, we will be happy to exchange for a new copy. If an exchange is not possible due to lack of stock, a refund will be issued.
Cancellations can only be made provided the goods have not been dispatched. On successful cancellations, the entire order amount will be refunded.
Once you request the cancellation of item(s) in your order, it will take us 1-3 business days to cancel the order and initiate a refund. You will be notified of the same by email. Post that, it generally takes 5-7 working days for the amount to reflect in your account.
For all refunds, we use the same mode of payment that you used, to process your refund. If due to any technical issues we are unable to process the payment back to the source, we will get in touch with you for an alternative mode of payment.
For any clarifications or concerns, feel free to reach out to us.